The Above Love web store and its subdivisions is operated by Above Love AB / org.nr 556871-4611 The terms and conditions below regulate the use of the Above Love web store localized on web address www.abovelove.se The terms and conditions below also regulate the sales carried out on the Above Love web store localized on web address www.abovelove.se
The personal information you forward to Above Love will only be used in order to fulfill the undertakings Above Love have and to assure you the best service. Above Love will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from Above Love, please send an email to [email protected]
Security for the safety of your personal information, Above Love uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
COOKIESYou may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.
Above Love's ambition is for the website to always be up and running, however Above Love cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming that you placed an order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order or any obvious inconsistency in pricing. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Due to the color settings of your computer, the colors of the products shown in the pictures in the Above Love store can differ from their actual colors. Above Love cannot be held responsible for any such discrepancy.
All prices in the Above Love web store are stated in SEK and EUR. The price of each product is stated excluding shipping costs but including Swedish VAT.
Above Love accepts payment by VISA / Mastercard / American Express and some local cards where available. The full payment is charged when the package is dispatched. Credit card payment is made with our partners Adyen internationally and DIBS in Sweden. All transactions are encrypted and 100% secure. We also accept and promote PayPal for the security they provide for both parts in a transaction. Above Love reserves the right to hold all orders for two business days to ensure a safe payment transaction.
Klarna Payments are only available for our Swedish customers at this point
SHIPPING CHARGESSweden: 70 SEK
Shipping is free for all orders over 3000 SEK / 250 EUR, for orders below shipping charges are added.
Europe: 11 EUR
North America: 15 EUR
Rest of World: 25 EUR
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page.
TAX FREE (NON EU CUSTOMERS)
All our prices include 20% VAT (Swedish tax). Customers outside of the European Union, can shop tax free and will not be charged for any tax. This is to assist customers to any pending import duties that might accompany the shipment. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
All international orders are shipped via DHL Express, national orders are shipped via DHL or DB Schenker. Estimated delivery times are 2-5 days within Sweden and Europe, and 4-10 days for the rest of the world. Orders are shipped weekdays Monday - Friday, orders placed during the weekend will be processed the following weekday.
Above Love store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or SEK into any other currency.
Above Love will not pay shipping costs for uncollected packages.
RETURNS and REFUNDS
You are entitled to return your order within 14 days of receiving it. You must return the purchased products to the Above Love web store in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Above Love will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.
The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Above Love receives the returned products. The refund will be made through the payment method you used for the order in question. Additional duties, taxes or any additional charge you may have will not be refunded by Above Love.Please note we are unable to offer exchanges.
In case of returns, please fill in the returns form and send the item to the following address to ensure correct delivery: Above Love, Båtsbacksvägen 5, 746 91 Bålsta, Sweden
CUSTOMER SERVICE CONTACT INFORMATION
If you have any questions please contact the customer service at [email protected]
The office is staffed Monday to Friday 08.00-17.00 CET.
Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed, Above Love reserves against changes in stock levels and prices as a result of technical difficulties. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.
FEEDBACK and COMPLAINTS POLICYWe welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution
Last updated Februari 2020